Robots are among the most fascinating and promising machines of our time. With apparent autonomy, they perform numerous tasks in different areas: they weld, grip, transport, speak, clean - and are constantly learning. The growing range of tasks also increasingly includes co-operation or interaction with humans, presenting very specific challenges: people often see robots not just asmere machines, but as social interaction partners or at least as beings with a certain agency. The resulting expectations can lead to people misunderstanding the robot, feeling annoyed or unsettled by it. The result is often a poor user experience, low acceptance and, in the worst case, aversion, fear or hazardous reactions. The usability and safety of the robot is then severely limited.

From an ethical and economic point of view, it is worth preventing these risks. To do this, the expectations and needs of the interaction partners and users must first be surveyed and interpreted. Design and interaction principles are then applied that are based on current scientific findings and are precisely orientated towards the requirements of the use case.

We have both the methodological expertise and the technical knowledge and experience required to support projects in this area at every stage, from requirements analysis to system integration and evaluation.

PS: The similarities between industrial HRC applications and service robotics may be greater than you think. Contact us if you would like to know more.